(11) 9-1-1 call takers will demonstrate the work, we explain the 'tools'. Highly recommend this product to academies.
Call Receiving Mastery is the first and only training to offer a 'TOOL BOX ' full of practical best practices matched by 9-1-1 study calls in a Power Point CD to bring the information alive.
This concise book explores competency levels, KSAs, tools and practical and useful information for Emergency Call Takers. (11) 9-1-1 calls embedded in a Power Point slide show demonstrate the concepts offered in this training.
The 150+ page book is accompanied by a CD with actual 9-1-1 calls. See for yourself how the information in the book compares to the slides and calls! As always Sue delivers some great thoughts on naming the best practices and 'ways of doing things right' from her popular workshop. Now packaged for your trainees without leaving home.
Purchase one for each trainee for much less than one workshop and will live long past the 'lecture'. Comparable to 20 hours of training, retraining or inservice.
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