FINALLY a way to train Call Takers
on Customer Service using actual 9-1-1 calls!
And Extra Power Point on 'Dealing With Difficult People'
(3) Actual 9-1-1 Calls.
"YOU ARE A MORON"
"YOU calm down MF" and
"Please open my beer."
All calls are analyzed as Customer Service learning tools.
Own your own workshop created by Sue Pivetta, known for her common sense approach and use of actual calls to make her point. Here is what we have done for you. Not only do you own the workshop, Sue narrates the Power Point to demonstrate the concept of SERVICE in emergency communications. 5 workbooks and one HOT CD packaged (see below) .
(5) Student Workbooks to get you started in your training. See Sample. Order more workbooks when you need them. This student workbook has self directed learning for each student to complete...and
(3) 9-1-1 Call Review Power Point Presentations. See Slide Sample. Sue's theory on training is that there are TOOLS of the trade that - if they are used correctly create success - if not used, create lawsuits or conflict. The three calls Sue offers here clearly demonstrate both how to deal with difficult people and what customer service means to 9-1-1 for continued job satisfaction and success...and.
(3) Trainer's Helper, Sue Narrated. See Sample. This is Sue's Train the Trainer on how to present the workshop. Sue goes through each 9-1-1 Call Review and talks to the trainer, offering expert advice in Trainer's Tips too...and.
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