The call taker is the first unit on the scene and vitally important to the safety of the responders. What must be done, said and how should these calls be handled. Is the call taker’s belief systems and attitude important to these types of calls? Absolutely. Call Takers should be trained to the highest level by those who know. This book has information directly from DV experts teaching to 9-1-1 academies. Please offer this book to your agency today, invest in knowing more.
EXCERPT Those who don’t understand DOMESTIC VIOLENCE MAY say things like, “I’d leave him in a heartbeat if he ever hit me — it would only take one time!” In training in Colorado, a dispatcher asked us the same thing. He said this woman calls time and time again, and he sends officers time and time again. He felt judgment against her, he felt frustrated and confused. Not only did he blame her for her circumstances because she didn’t ‘get out’ he blamed her for the burden she caused the public safety system. My short answer was to have compassion instead of judgment. Judgment causes the Judge to feel there is badness to her actions of calling for help. Would he feel the same for an asthma patient who calls when they can no longer breathe? But, we all judge others based on what we would do. Do you know what you would do under similar circumstances? Are there certain types of people who would leave and others who would not? Sue Pivetta