FLOOR READY TRAINEES
Faster Learning & Confidence in Competency
‘We’ve been using the 911 Reality Simulators for our training for over 15 years. We train several dispatchers throughout the year, two academies a year, and we utilize the system to train them on how to take calls, handle multiple calls, things like that to test their abilities after the academy in order to graduate.
So we’ve utilized this system with thousands of students to test their knowledge and abilities and to see if they can graduate to become a 911 Telecommunicator. It’s a very good system, it’s a very good process, and it’s something that we’ve used for years to test them out.’ Jason Long, KY State Police Academy, LevelUp 9-1-1 Training.
9-1-1 + School Collaborations
COLLABORATE WITH EDUCATION
Lake County Ohio was weary of turnover, overtime and burned out 9-1-1 trainers. They reached out to Auburn Career Center and Professional Pride, Inc. for help. Working together this team created their first one of a kind course to train 9-1-1 Telecommunicators at Auburn Career Center public safety program. Students not only go through an extensive 9-1-1 Academy, they are taking calls on 9-1-1 Reality Simulator. Lake County 9-1-1 can interview and receive a ‘student portfolio’ of candidates simulator work on call taking and radio dispatch. Audio of student 911 calls and radio dispatch, along with NECC Certification ensures students are ‘floor ready’. Make a difference in your community. Contact Us to get started.
Simulator Q&A
IT has questions!! Whether you’re exploring how our simulators integrate with your systems or wondering about setup and security, we’ve got the answers. Our goal? Make sure you’re fully informed, comfortable, and ready to take your training to the next level.
Still Have Questions? Let’s Talk!
Is 911 Reality an 'appliance' and what does that mean?
- Pre-configured
- Purpose-built for a specific function
- Not intended to be modified much by the end user
- “Plug-and-play” from the operator’s perspective
A computer that behaves like a tool, not like a customizable workstation.
- The simulator is delivered as a complete, self-contained system
- It runs a specific application (911 simulation) without needing custom setup
- Users (trainers/teachers) don’t manage the underlying OS, configs, etc.
- It’s treated operationally like equipment, not IT infrastructure
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Type
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Description
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General computer system
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Flexible, user-managed (install apps, configure, troubleshoot)
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Appliance
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Locked-down, purpose-built, minimal user intervention
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Can we use our own computers and just load the software?
No – short answer. The 9-1-1 Reality Simulator software is customized, configured and thoroughly tested prior to delivery. Imagine the Windows and Network settings needed to allow the complex system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on. We also use the latest state of the art equipment with the exact requirements we need.
Can the stations work with our CAD program?
Common question. A coalition of 9-1-1 professional trainers and educators designed the CAD card on the simulator. We recognized there are many CAD systems, yet we created an entry common muscle memory using a ‘training CAD’. Using this simplified CAD card does wonders introducing and understanding a more complex CAD system.
Can we use our own headsets for the stations?
Sure. Our headsets are pretty amazing though.
What does the warranty cover?
The warranty is for the equipment; computer, monitors and accessories. The software is warranted for the life of the computer.
Is there a yearly fee for upkeep and do I have to pay for upgrades?
No fees at all, you own this great hard working reliable training tool. We have systems still working for the last fifteen years. If we have a required ‘update’, such as some nasty change in Windows, we can work on your station remote. If we have a significant ‘upgrade’, we will offer this to you for minimal cost. Upgrades are never required.
COLLABORATE WITH EDUCATION
