About Us

Decades of Dedication to
9-1-1 Excellence.

For over three decades, 9-1-1 Trainer has proudly stood at the intersection of public safety and education — delivering innovative, experience-driven solutions that prepare the next generation of emergency communication professionals.

PROFESSIONAL PRIDE, INC
PO Box 1090 Sumner WA 98390

P: 253-435-0911

E: Support@911trainer.com

DUNS: 007508638 Fed ID 91 1777543 CAGE # 1YAD4 Military
Certified Federal Contractor Certified Woman Owned Business.

All products on this website are Sole Source.

Return Refund Policy The Return of products must be authorized by phone. 9-1-1 Reality Simulators will require a 15% restock fee. If you are unhappy with your downloadable product contact us for a credit or refund.

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Yes, we have all come a long way.  From desk mics and paper incident cards to today and Ai non emergency calls and training. NEWS! We created ’50’ 9-1-1 callers for each learner to answer.  After the call, the audio, transcript, CAD card and APCO type evaluation on each call is provided in a downloaded PORTFOLIO. Releasing fall of 2026.  What is different from other Ai 911 callers companies.

  • Each Academy student has ’50’ calls.
  • No yearly fees, no heavy pricing.
  • Not random, organized and documented.
  • Purchase when needed
  • Academy 10 units included
  • After call taking practice move to floor ready training.

Still Have Questions? Let’s Talk!

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It All Started with a Problem

Over twenty years ago, Sue Pivetta, a Supervisor at a multi-jurisdictional 9-1-1 Comm Center, faced a growing hiring crisis:

“We were hiring five and losing seven.”

At dinner one night, someone asked her: “Why don’t you just hire trained people from local colleges like they do for EMTs or law enforcement?”
The answer? Those programs didn’t exist for 9-1-1. That was the spark.

The First 9-1-1 Vocational Course

Determined to create a pipeline of qualified dispatchers, Sue contacted local vocational schools. Renton Technical College answered the call. Along with the college dean and an advisory board of 9-1-1 professionals, Sue helped create the first-ever vocational course for emergency communications in the U.S.

Through a six-month DACUM (Developing A Curriculum) process, a 10-unit course was designed — and a new chapter in 9-1-1 training began.

Building the First Skills Lab

To bring realism into the classroom, Sue needed to build a hands-on training lab — just like other vocational programs. The team pulled together old Motorola CenterCom consoles, a reel-to-reel recorder, CAD software, and headsets from the WA State Patrol’s basement.

It was clunky, but it worked. Students practiced on dual-headset setups and recorded calls the old-school way. Still, Sue knew there had to be something better.

The Birth of Simulation Training

At a small APCO conference in Ohio, Sue met two retired radio techs and shared her vision for a dispatcher simulator. Together, they created the 9-1-1 STARZ (Simulation Training And Response Zone STARZ) — a bold red training console that became a game-changer for hands-on 9-1-1 instruction across the country.

As technology evolved, Sue’s team partnered with Adacel, a flight simulation company in Florida. Though their early product wasn’t suitable, a partnership was formed — and with guidance from a nationwide task force of 9-1-1 trainers, the 9-1-1 Reality Simulator was born.

Online Expansion & National Certification

When COVID hit, schools asked for online resources. Sue responded again — forming a new 9-1-1 Coalition and launching:

  • 911CareerTraining.com – the home for 9-1-1 education
  • 9-1-1Academy.com – a full online course with textbook and certification
  • NECC (National Emergency Communications Certification) – developed in partnership with the Professional Testing Corporation of New York

Today, even citizens and Comm Center new hires can access online 9-1-1 training programs anytime, anywhere.

9-1-1 Trainer is proud to be a small, woman-owned company with a big heart — built on real-world experience, an unwavering passion for public safety, and a 100% commitment to the people who make it all possible.

Our passion is the amazing work, the wonderful people, and our commitment to the best products and customer service – 100%.

Sue Pivetta, Founder

911 magazine article to learn more about the state of 911.
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Our Vision

To become the nation’s most trusted partner in emergency communication training, transforming how 9-1-1 professionals are prepared, evaluated, and empowered.

Our Mission

To help 9-1-1 professionals succeed when seconds count. We believe high-performance emergency response starts with high-quality training.