9-1-1 Reality PLUS Simulator + Text + Mapping


NFPA says this. “Many visualize the procedure of placing a new employee with an experienced worker and allowing the new employee to watch over his or her shoulder to learn the job. Under these conditions, the process has only limited success at best. Often it leaves the employer and employee dissatisfied with the outcome.”  9-1-1 Reality is the Telecommunicator’s firing range or Resusi Anne – let them practice.

SKU: 6988 Category: Tag:


DAY ONE your trainee can answer 9-1-1 calls of your choosing. FLOOR READY training tool so the trainee can ‘practice’ the work of call taking and radio dispatch. Help trainees become ‘work ready’ sooner.  With the current crisis, you want training to be more efficient and immediately impactful. And you want to know who to send to the floor and who to let go.

911 Reality PLUS Specs

PLUS:   One Instructor to One Student 1:1 = $20,950.

MOST POPULAR One Instructor to Two Students 1:2 $31,425.

911 Comm Center_Brochure. Can be 1:3. 1:4, 1:5 for a full LAB or Academy. COMPARISON SHEET 911 REALITY    Request a Quote support@911trainer.com  


Multiple Phone Lines for multi-tasking

Multiple Radio Channels – radio and traffic stops

Multiple lines from one location for ‘active shooter’.

50 Scripts – customizable for introduction to simulation

Text to 9-1-1 – a whole new way to answer 9-1-1

Your City or Town mapping – prior to delivery

Login Screens – tracking documentation

Student CAD Reports – every call taken

Instructor Notes – real-time during the call

Traffic Stop / On View Popup – tracking responders

Session Recording – for any or all phone and radio – free recorder for trainer’s station

Screen Video Capture – Camtasia for making your own training such as mapping

Background Sounds – can add 9-1-1 calls

Call Types – Customizable – your prior to delivery

Units – Customizable – we use ‘response types’ for foundational training

ALI addresses – Customizable – we load 50 – 100 easy to update, modify with our APP

Cell Call ID – can be anywhere in your town (park, freeway).

Ring Down Lines – Customizable prior to delivery

Business Line – to call out or in without creating a CAD call

Recording Studio – perfect sound can make demos for training

On Screen Capture – for training

Video Tutorials – for new trainers

Color Coded Responses

Real-Time View of Student CAD Entry – that is the second screen

Premise History and Flags – you add yours

Warranty and after-warranty care

Plug and Train – only need one internet cable drop



Why 9-1-1 Reality simulator in the Comm Center setting? 

Ready to work faster, with more skills, and more confidence. In addition, we added to 9-1-1 Reality 3 types of  DOCUMENTATION for evaluation of their work.   Documentation for passing probation, progressing to the floor or sadly letting a person go.  Multi-tasking training is built into the simulator.

What documentation? 

Of course audio recordings of all calls for floor trainers, logs on every call taken showing narrative and choices, and instructor real-time notes during the call.

What is the difference between BASIC and PLUS?  

PLUS has additional features of mapping using Open Street Maps and Text to 9-1-1 ability. PLUS then requires internet access for mapping.  BASIC is stand alone no internet or network is needed.  All other features are the same.

Do we require IT networking?

Both are plug and train – NO on-site setup visits or costs. Stand-alone systems that do not require additional security or updating.  The PLUS model has firewalls in the pre-programmed router.

Are there yearly fees or contacts? 


What IT support or training do you offer? 

Full phone, email, your schedule online screen training for all personnel, and training videos are loaded onto the simulator for all features. For all new trainers as well.

Warranty?  Returns? Fixes? 

One-year warranty on the equipment. Software warranty for the life of the equipment. Warranty Repairs

Can we integrate the simulator in our CAD system?

 9-1-1 Reality Simulators were designed with Comm Center trainers in mind.  Our design intent was to create a PRE-CAD generic training for any CAD system.  The muscle memory of entry is the same.  This is your entry level learning tool that will fill in what is missing in training – practice.

FLOOR READY – READY TO WORK SOONER!  With a full SIMULATION LAB your trainees will finally have a chance to practice the work of 9-1-1.  Improve retention and learn more about skills and abilities with simulation. Identify sooner who is ready to advance and who needs to go.  Comm Center PSAPs, Secondary PSAPs, Universities, Academies, Military, and Security – understand that safety and liability are important reasons to train with SIMULATION!  BONUS FEATURE – three types of documentation – real-time instructor notes, trainee logs for every call taken, and audio recordings for any/all calls in the lab training.

Source 911Trainer 2022



Improve retention and skills for new hires.  In addition, re-energize and update your in-service classes by adding to your simulator classroom training products.


Additional information

Select Simulation Type:

ONE ON ONE $19,950.00, ONE ON TWO $29,925.00