9-1-1 Exceptional Supervisor, Light The Way

50+ QnA from a 9-1-1 leader, Sue Pivetta, who walked the walk through many challenges you all face today. In a world bustling with expectations and relentless demands, a reluctant leader grapples with self-doubt, frustration, and the overwhelming burden of responsibility. Torn between the pressure from colleagues and the desire to meet everyone’s needs, Sue wants you to embark on a transformative journey to discover your true role in the Comm Center Leadership and more, leadership in the world of education and even broader still for the love of 9-1-1.

This introspective exploration takes 9-1-1 Supervisors through a myriad of challenges — from addressing the discrepancies between their vision of an ideal leader and the reality they face, to learning how to navigate the maze of differing opinions and settle into their unique identity.

Through candid reflections, enlightening experiences, and engaging mentorship, our author, Sue Pivetta, learned the art of re-framing challenges as opportunities and developing strategies to boost confidence where she struggled. Sue explores actionable tips for presenting a strong, decisive leader while coming to grips with the reality that not everyone shares the same passion for change.

“Light The Way” is an uplifting guide to personal growth and professional development for the 9-1-1 Supervisor. Sue is inviting readers to reflect on their own leadership journeys. Sue believes true leadership is not about perfection but embracing vulnerability and fostering connections. This book encourages individuals not only to step into their leadership roles with confidence but also to uphold empathy as an integral attribute on their path to success.

Sue Pivetta never considered herself a leader, more of a problem solver and action figure.

Wrote the first Comm Center SOP – although described as ‘bleeding to death’ after the Directors edit.

Started the first Telecommunicator Union with the Teamsters – because the civilian Director was negotiating with the city instead of the people (and showed the dispatcher a ‘titty burger’).

Created a monthly newsletter to her crew on what was happening in administration.

First day as a 9-1-1 college instructor, became the Union President – the other one quit!

Upon a soul nudge, became a community ‘mediator’ helping to solve disputes for 15 years.

Wrote The 9-1-1 Puzzle Putting The Pieces Together for NENA – at the frustration of a PHD who wanted the job.

Got her BA at 45 from Antioch University – dispite the fact she was pregnant and didn’t finish high school.

Now, in partial retirement, is the dishwasher ninja at the Senior Center. No work is too small.