Listen. Lead. Improve Motivation and Morale

How do your employees really view your leadership, training, evaluation process, morale, workplace culture, and organizational support?

The 9-1-1 Comm Center Assessment Series gives administrators a structured way to ask—and a practical framework for turning employee feedback into meaningful conversations and improvement.

Created specifically for emergency communications, this coordinated assessment series examines the workplace factors that can influence performance, retention, teamwork, professional development, morale, and leadership effectiveness. The original Comm Center assessment was designed to identify areas of agreement and disagreement among groups, recognize what is working well, and uncover issues that may need facilitated discussion.

Five Assessments in One Series

Organizational Climate & Leadership
Explore staff investment, valuing, professional self-worth, organizational learning, support, professional development, teamwork, and leadership.

Training System Health
Examine consistency between trainers and supervisors, procedures, evaluation standards, trainee support, interruptions, organization, and overall training effectiveness.

Performance Evaluation Health
Take a closer look at whether the evaluation process is timely, consistent, meaningful, fair, and useful to supervisors and employees.

Morale & Motivation
Identify potential warning signs involving negativity, factions, cynicism, resistance to change, workplace relationships, fatigue, and employee morale.

Burnout & Workplace Strain
Help employees reflect on workplace strain and identify their most significant workplace frustrations, followed by an exercise focused on possible solutions.

Don’t Guess What Your Employees Need. Ask Them.

These assessments aren’t intended to become another document that gets filed away. They provide administrators with a starting point for listening, facilitated conversation, identifying priorities, and developing an action plan.

Listen. Lead. Improve.