9-1-1 Zone, Skills Training/Test

The Zone™ – 9-1-1 Skills Training & Assessment System

Ordering Information

• Download all training materials as ZIP files.
• Audio files are provided through Dropbox.
• Audio links are emailed after purchase because files are too large for website download.
• Contact: Support@911trainer.com

Why Agencies Use The Zone

• The only 9-1-1 skills training and assessment program designed specifically for trainers.
• Ideal for new hire training and hiring evaluations.
• Quickly identifies candidates who may struggle in a communications environment.
• Teaches the “why” behind critical 9-1-1 skills—not just the tasks.

Part One – Train the Trainer

• Teaches 12 essential skills needed for success in 9-1-1.
• Includes trainer exercises and trainee preparation materials.
• Helps trainers understand how skills fit into overall performance and mastery.
• Skills are learned before floor training, not during live operations.

Part Two – Skills Assessment

• Includes four audio-based skills exams.
• Each exam is worth 20 points.
• Measures multitasking, listening, accuracy, and attention to detail.
• Frequently used as a hiring assessment tool.
• Provides a realistic view of a learner’s potential for success.

Tips from Agencies

• Give the exam twice.
• Significant improvement often indicates strong learning ability.
• Repeated low scores may indicate difficulty with multitasking demands.
• Useful for identifying coaching needs early in training.

Featured Skill: Multi-Task Split Ear

• One of the most popular assessments used by agencies nationwide.
• Learners listen to overlapping information streams.
• Requires sorting colors, numbers, letters, and radio-style information.
• Tests concentration, divided attention, and multitasking ability.
• Strong scores often correlate with overall training success.

Featured Skill: Visualization

• Learners analyze simulated 9-1-1 hang-up calls.
• Record facts and observations from each scenario.
• Learn to distinguish facts from assumptions.
• Develop critical thinking and call analysis skills.
• Creates valuable discussions about perception, inference, and decision-making.

Benefits

• Supports hiring, training, and remediation.
• Helps trainers identify strengths and weaknesses early.
• Engaging, practical, and easy to implement.
• Used successfully by communications centers and 9-1-1 educational programs for years.