The Exceptional Trainer – Best Seller

OUR BEST SELLER Table Of Contents The Exceptional Trainer

Quotes from Sue Pivetta – THE EXCEPTIONAL TRAINER

*We should not train our Telecommunicators to ‘be’ like their trainers, but to ‘think’ like their trainers.

*Critical thinking involves challenging assumptions — therefore involves inquiry. Don’t tell them, ask them.

*People are not able to contribute to their own learning when they are trying to ‘survive’ while not being nurtured to ‘thrive’.

*An exceptional trainer is a kind mentor.

*Simulation is the firing range for this profession. Training without simulation is like an officer pointing his finger and going ‘bang bang’ .

*The 9-1-1 trainer’s only job is to facilitate a safe adult learning environment for the learner — following current adult learning concepts and methods for effectiveness. The learner — if allowed — can be the person responsible for learning.

*Regarding the floor atmosphere I ask you, “What are your trainees learning without your permission?”

*We shovel information into the trainee and then fill out a DOR that tells them what they learned. No, learning is a private business — you need to ask ‘them’ what they learned, what they saw, how they feel, need to know, and how you can help them.

*The most powerful learning for any of us is ‘discovery’. Therefore do not do too much for your learner.

And so much more…………..