Description
Training the Trainer 8 hour training course. Open to view contents to download – see book quotes below. Now a full packet of train-the-trainer tools. Includes surveys and more.
Quotes from Sue Pivetta – THE EXCEPTIONAL TRAINER
*We should not train our Telecommunicators to ‘be’ like their trainers, but to ‘think’ like their trainers.
*Critical thinking involves challenging assumptions — therefore involves inquiry. Don’t tell them, ask them.
*People are not able to contribute to their own learning when they are trying to ‘survive’ while not being nurtured to ‘thrive’.
*An exceptional trainer is a kind mentor.
*Simulation is the firing range for this profession. Training without simulation is like an officer pointing his finger and going ‘bang bang’ .
*The 9-1-1 trainer’s only job is to facilitate a safe adult learning environment for the learner — following current adult learning concepts and methods for effectiveness. The learner — if allowed — can be the person responsible for learning.
*Regarding the floor atmosphere I ask you, “What are your trainees learning without your permission?”
*We shovel information into the trainee and then fill out a DOR that tells them what they learned. No, learning is a private business — you need to ask ‘them’ what they learned, what they saw, how they feel, need to know, and how you can help them.
*The most powerful learning for any of us is ‘discovery’. Therefore do not do too much for your learner.
And so much more…………
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