Resilience Resources
POSITIVE LIFE SKILLs
TOOLS
These resources recognize that the word stress is overused and misunderstood. Our approach is
to provide personal introspection tools for a long and lasting 9-1-1 career.
WHY RESILIENCE WORK MATTERS
These books are about the work of emergency communications and how to enjoy your professional life more. Generally, the word stress is overdone. “Not another stress workshop, I don’t want to hear stressed out one more time.” There are a few very good reasons for this in emergency communications. Love the work, don’t love the job? There are external stressor and internal stressors.
These books were written by Sue Pivetta. Sue was a Comm Center supervisor, college educator, consultant, mediator and human who experienced everything those on the line and leadership face 24/7 at the Comm Center. And then there are the pressures of home, family, health and the need to slow down and take a look inside. We offer that opportunity.
Here is a quote from 9-1-1 Under Pressure. What is normal stress? It is NORMAL to have conflicting emotions. There are often decisions to be made. We mull something over in our mind based on an event or temporary feelings. “Maybe I should quit because I am exhausted with the overtime.” “I am not sure if I should buy the new car.” Often we spend a lot of time trying not to be stressed and berating our anxiety. The result is that we become even more anxious. In addition to being mindful about what you are feeling and thinking, there is value to being mindful of self criticisms. And mindful that normal stress should not be TOXIC STRESS.
Why Choose Our RESILIENCY Resources
Written by someone who has ‘been there, done that’ and experienced a lifetime of leadership
and life long being human learning.
We Approach The Reality Of Your Pressures
Negativity, gossip, toxic others? These won’t disappear, they will however become less personal.
We Are All In This Together
Caring and Sharing
We are all ‘angels with one wing, we need each other to fly.’ Great for team building.
It's All About You and Yours and A Better Future
We don’t claim to have the answers, you do. We just ask the deep questions for you.
Simulator Q&A
Whether you’re exploring how our simulators integrate with your systems or wondering about setup and security, we’ve got the answers. Our goal? Make sure you’re fully informed, comfortable, and ready to take your training to the next level.
Still Have Questions? Let’s Talk!
Contact us to speak with a product expert or request a quote.
Does the simulator have security, does it go online?
The simulator has a router with security. The only reason to go online is for mapping. None of the stations use wifi as they are hardwired stand alone systems.
Can we use our own computers and just load the software?
No – short answer. The 9-1-1 Reality Simulator software is customized, configured and thoroughly tested prior to delivery. Imagine the Windows and Network settings needed to allow the complex system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on. We also use the latest state of the art equipment with the exact requirements we need.
Do you come out and set them up?
No, and Yes. Not required, not needed, but yes we can assist in the installation in the event you have multiple students. Most agencies appreciate the ability for ‘plug and train’ setup on their own timing and personnel. You have very clear setup videos and 100% phone or online support. The router is pre-programmed with security whitelisted only for mapping.
Can the stations work with our CAD program?
Common question. A coalition of 9-1-1 professional trainers and educators designed the CAD card on the simulator. We recognized there are many CAD systems, yet we created an entry common muscle memory using a ‘training CAD’. Using this simplified CAD card does wonders introducing and understanding a more complex CAD system.
Can we use our own headsets for the stations?
Sure. Our headsets are pretty amazing though.
What does the warranty cover?
The warranty is for the equipment; computer, monitors and accessories. The software is warranted for the life of the computer.
Is there a yearly fee for upkeep and do I have to pay for upgrades?
No fees at all, you own this great hard working reliable training tool. We have systems still working for the last fifteen years. If we have a required ‘update’, such as some nasty change in Windows, we can work on your station remote. If we have a significant ‘upgrade’, we will offer this to you for minimal cost. Upgrades are never required.
