9-1-1 Zone, Skills Training/Test


BEST SELLER!   “I won’t hire anyone that cannot pass Zone exam – ever again.” 911 Zone user 7 years.  “I took the test to see if we should use it.  These are exactly the things we do every day on the console. I am ordering!”  


When ordering you will download all the zip files here.  The audio files are a link to DropBox. When you order we will send you a link to the audio files on DropBox as they are too big to download from the website. Support@911trainer.com

This highly popular product is the ONLY 9-1-1 skills training and assessment product for TRAINERS in the Comm Center. Offer in a ‘Be A 911 Operator’ workshop and you will know quickly who NOT to hire.

PART ONE -Trains the Trainer on training the skills needed to thrive in the 9-1-1 environment. The Zone identifies 12 skills with exercises and a prep booklet for the trainee.  Skills should not be learned on the floor – that is like learning to play the violin in public. See below the ‘skills’ named and trained.

PART TWO – Tests the Skills – This highly popular skills audio exam is often used for hiring. This exam offers (4) skills exams worth 20 points each for a full view of a learner’s skill level. This is not an easy exam for those who cannot multi-task or pay attention to detail.

Site License allows the purchasing agency to use the material as they own and prohibited from distributing the material to any other source


How does The Zone train trainers?  For too long, we have been telling trainees what to do but not why and how the skill fits into mastery in the work.  Take a look at one example of our training in the Zone.  We think you will love it – it covers 12 skills.   Can you name 12 skills a trainee must learn?  If not, you need the Zone.  You will receive both skill-building tools and the skill test. Exam Proctor Guide


ZONE 1 – Multi-Task Split Ear

This is one of our most popular skills testing used by agencies for the last 10 years. The student/new hire listens to the audio and places a color, numbers, or letters in the correct columns. The audio starts slow and gives one item at a time, let us say a color; then they overlap.  Both Adam Boy and Alpha Bravo.

Not many people get 100% the first time. Some people cannot finish and just give up, others get from 60-90%. If they get a high score, they are my best students in the class in every other aspect which shows its a valid test.  It is easier if they know the abbreviations of the colors before the test.  I give the exam twice.” Donna Frazier Bonney Lake 911

Actual comments

“My student observed at a Comm Center as part of the class project. When he observed his person he was sitting with handle radio traffic, make a phone call to another agency and listen to another call on the phone, he saw how multi tasking was needed. Handling the radio and one call with the headset, and holding a handset from the phone with another. This made a huge impact of him and why we practice this skill USING THE ZONE.”  CTE 911 teacher Clover Park Tech

ZONE 3 – Visualization Example

In this task, there are four 9-1-1 hang-ups learners listen to. They record on paper or in CAD what they hear. They then tell me what the facts of the call are, and I write them on the board. Many times there are perceptions or inferences contained in the fact-finding mission. They will then tell me what impression they had about the call. What was it? Can you give it a call type?

In the discussion of the calls and their comments they document, many times there are assumptions that are made. We discuss the facts vs. assumptions and then the light comes on and the looks on their faces, they understand. Donna Frazier Clover Park Tech 911 Call Taking Course.