9-1-1 Leadership – Comm Center Peacemaker

$10.95

Resentment, sabotage, grievances, militancy, micromanagement, absent management, hierarchy, punishing, withdrawal, cold or bitter behavior, defensive posture, labeling, enemies, guarded communications, suspicion, mistakes as weapons, history as guide, time wasted on defending, unhappy employees, unhappy management, CYA, hidden agendas, just a job – in your Comm Center? Cmon now, this is NOT the nature of the animal.  

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“Peacemaking for Comm Center Leadership”

In “Peacemaking for Comm Center Leadership,” seasoned mediator and former Comm Center Supervisor—drawing from over 15 years of firsthand experience at The Dispute Resolution Center—paints a dynamic landscape of effective leadership grounded in mediation. This concise 15-page brief provides invaluable insights for 9-1-1 leadership, advocating for an essential shift: all supervisors and leaders should embrace mediation training to cultivate an environment of peace and collaboration in high-pressure situations.

The author masterfully outlines the dual role of Comm Center Supervisors, who must balance supporting their teams while aligning with administrative objectives. By weaving together practical mediation techniques with personal anecdotes, the author illuminates how mediation skills not only enhance workplace relations but also foster harmony within families and communities. Readers are urged to recognize the transformative power of these skills, encouraging them to invest in a 40-hour mediator course at their local dispute resolution centers.

As a bonus, “Supervisor Survival Kit” resources are provided, equipping leaders with essential meditation tools to navigate their unique conflict styles and promote a peacemaking culture. The book concludes with an empowering message from the author—encouraging leaders to embrace their roles as observers of conflict rather than victims, leading by example to inspire positive change. This concise and pragmatic guide is a pivotal resource for anyone looking to enhance leadership through the art of mediation.

 

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