Comm Center Survey – Evaluations – Ask Them


Without proper self-evaluation, failure is inevitable.    John Wooden



These surveys were created in a 9-1-1 Comm Center consulting job. This Comm Center was struggling with negativity, rebellion, sick leave abuse and high turnover.  There was also a physical altercation!  There is a certain amount of information needed to contrast and compare grouping answers.  We do this to determine if the different factions within the agency have the same or different thoughts as a collective – or not.  For example, do supervisors feel differently about evaluations than trainers?  Is one shift treated or experiencing things differently than another?   Hit purchase to download.