Description

” I worked with you several times in the early 2000s.  We purchased a disc called “Difficult People” from you and I am writing to see if you still have it or an equivalent.  We are looking to revamp our tests for Senior Public Safety Telecommunicator and the Supervising Public Safety Telecommunicator.  Please let me know if you are able to work with us on this project.”

Yes, this timeless presentation by Sue Pivetta has gone through many Comm Center training programs; as a CD, DVD, workshop and now a download.  It’s good and essential and if you agree pass it on.  Sue has presented at APCO, NENA, Priority Dispatch conferences, countless 9-1-1 agencies – her warmth, humor and realistic solutions for dealing with THEM is thought provoking.  Her love for this work offers these self-help products free.