Description
OUR BEST SELLER Written by a former Comm Center Trainer, for those who love training, or want to love training. Purchased in bulk for agency trainers. Never goes out of style – always and forever relevant in this amazing unique setting. Sue speaks to trainers as the most valuable asset in the Comm Center.
In an ever-evolving landscape of training and development this best selling book offers a compass for those who want to enact meaningful change in Comm Center training. This insightful guide delves into the intricate dance between the human mind, emotions, and the learning process, drawing from the author’s deep understanding of both personal experience and extensive research.
The narrative reveals a journey of self-discovery where the journeys of mentors and trainees intertwine. The core message emphasizes that true training transcends the mere transfer of knowledge; it is a holistic approach that nurtures both the individual and their environment. By introducing concepts of empathy, curiosity, and emotional awareness, the book challenges readers to reconsider rigid expectations in favor of a more adaptable and supportive mindset.
Through reflective questions and practical strategies, Sue invites trainers and educators to embark on a path of introspection. What does it mean to truly serve one’s trainees? How can understanding fears, learning preferences, and individual needs enhance the mentoring process? As the narrative unfolds, readers are inspired to forge deeper connections, fostering resilience, purpose, and genuine communication.
Ultimately, this book serves not only as a guide for effective training methodologies but as a philosophical treatise on the essence of being present for another during moments of vulnerability and challenge Comm Center Trainees face. It calls on the community of educators, trainers, and individuals committed to growth to engage in this transformative journey—where nurturing the mind and heart leads to flourishing lives and transformative outcomes.
Quotes from Sue Pivetta – THE EXCEPTIONAL TRAINER
*We should not train our Telecommunicators to ‘be’ like their trainers, but to ‘think’ like their trainers.
*Critical thinking involves challenging assumptions — therefore involves inquiry. Don’t tell them, ask them.
*People are not able to contribute to their own learning when they are trying to ‘survive’ while not being nurtured to ‘thrive’.
*An exceptional trainer is a kind mentor.
* Simulation is the firing range for this profession. Training without simulation is like an officer pointing his finger and going ‘bang bang’ .
* The 9-1-1 trainer’s only job is to facilitate a safe adult learning environment for the learner — following current adult learning concepts and methods for effectiveness. The learner — if allowed — can be the person responsible for learning.
* Regarding the floor atmosphere I ask you, “What are your trainees learning without your permission?”
We shovel information into the trainee and then fill out a DOR that tells them what they learned. No, learning is a private business — you need to ask ‘them’ what they learned, what they saw, how they feel, what they saw, need to know, and how you can help them.
The most powerful learning for any of us is ‘discovery’. Therefore do not do too much for your learner.