Note: The videos are too large to send with the order, once you order, a link will be sent to download your zip file with all videos. You will receive the exercise documents here to download. 

Modeling 9-1-1 calls.  Trainers can use these 9-1-1 calls as SELF DIRECTED,  IN SERVICE, Call Taker Entry Level, Train the Trainer, or retraining.  The 9-1-1 Scripted call, the Best Practices, and the worksheet for learners total a minimum two-hour course.  This will depend upon the number of learners and the depth of the discussion about the call.